How Build My PC: Add-On Service (Ready to Go) works:
Your technician will update Windows, drivers, GPU drivers, and motherboard BIOS to the latest versions before your PC is shipped out. RGB controlling software (if applicable), streaming software like OBS and Elgato capture card utility will also be downloaded and set up to be ready to use (if applicable). This package is recommended for those who do not want to worry about extensively setting up their PC out of the box.
Please note: This service is only available as an add-on service. You must purchase a Build My PC: Base Service along side this add-on to be elligible for this service.
If you are already in the middle of a Build My PC: Base Service and your system has not been packaged yet, you can still add on this service, just let your technician know first before purchasing this add-on.
Pre-order Cancellation/Refund Policy:
- Pre-orders can be canceled and fully refunded within the purchasing period. Please email our support at firstname.lastname@example.org to initiate the cancelation process.
- Pre-orders can not be cancelled and are non-refundable after the purchasing period is over.
Physical Products Return Policy:
- Physical products (excluding groupbuy/pre-order items) in the shop are eligible for refund if unopened and sent back within 7 days of receiving the item (customer is responsible for shipping the product back to us).
- Physical products purchased through group buy/pre-orders are not eligible for cancelation, returns, or refund after the group buy/pre-order period is over.
- B-stock items are not eligible for returns or refund. All sales are final.
- Please contact our support at email@example.com if you have any questions or concerns.
International Shipping/Refund Policy:
- For international orders, please make sure you input your address correctly. We are not responsible for any lost/missing/undeliverable packages due to address mistakes. Please contact our support before your package is shipped if you need to change your address or fix any address mistakes.
Services Return Policy:
- Services may be eligible for refund if canceled before service is provided.
- Services may be eligible for partial refund even if a service has been started, but the amount refunded may vary depending on how far along you (the client) are in the service process.
- Services are not eligible for refund if the service is completed.
- Once you (the client) pay the invoice for your Build My PC system, the invoice may be eligible for refund (minus any additional fees depending on your payment method) as long as the system has not been shipped yet. (applies to Build My PC: Service only)
- Once a system is shipped, any invoice paid will be non-refundable. If a system arrives damaged, please contact us through email at firstname.lastname@example.org with your name and order number and we will evaluate the situation. (applies to Build My PC: Service only)
- Since add-on services can not be provided without the purchase of a base service, they can be refunded if purchased by themselves (minus transaction fees)